Order Security – As a leading provider of compression items for more than 10 years, and our long standing ability to bill Insurance Carriers for most of these products, we understand the importance of a safe, secure ordering website. We will need to collect certain information for credit card transactions, and a little more information for Insurance transactions.
Order Processing – In stock orders received before 2 pm Eastern timezone will be processed the same day. Orders received after 2 pm or on weekends will be processed the next business day. Some items may arrive in separate shipments.
U.S. Orders – SunMED accepts Visa, Master Card, American Express and Discover. We also accept personal checks, and grant orders as well. Please call us toll free at 855-477-4507. Clinics and hospitals are welcome, and we provide discounted rates to those stocking facilities. Invoicing is also available.
International Orders – SunMED accepts Visa, Master Card, American Express and Discover. Buyer assumes responsibility for paying all import taxes and duties.
Currency – Unless otherwise stated, all prices are represented and owed in U.S. Dollars.
Delivery Policy – Orders are generally shipped via UPS (United Parcel Service). Orders shipped to Post Office boxes will be shipped via USPS.
Shipping Costs – Orders totaling over $100.00 are eligible for Free standard shipping. Orders under $100.00 will be charged a flat rate of $10.00 shipping. Expedited shipping is available, however additional charges will be incurred.
Commercial Accounts – Payment in full due within 30 days of order receipt. Delinquent accounts will not be able to order until full payment has been received. Orders delinquent over 45 days will be turned over for collection, and only capable of ordering via credit card.
Return, Refund, and Cancellation Policy – All returns must receive advance authorization from SunMED Medical by contacting 855-477-4507 . Order discrepancies must be reported within 14 days of receipt of merchandise. Returns after 14 days of receipt cannot be accepted. All products must be returned in their original, undamaged packaging and must be free of physical damage, discoloration and odor. Refunds for returned merchandise will be issued less original shipping charges. Refunds will be issued by the same method of payment. Credit card orders will be processed within 10 business days of the receipt of the accepted returned items. Merchandise returned to us must be shipped at customer’s expense. Sterile or sealed products cannot be returned. Custom compression garments, special orders, and devices cannot be returned.
Return Procedure – Contact us by phone at 855-477-4507 or by email at firstname.lastname@example.org to obtain a Return Authorization Number. At that time, we will provide instructions on how to return the item(s) to us.
Records – Upon order submission customers will receive an immediate initial email describing the service details. This email is a confirmation that SunMED has received your information, however, it is sent prior to credit card processing and/or additional verification by SunMED. In the event that your card was declined, you will receive an additional email stating that the transaction has been closed. After SunMED successfully receives and begins processing this order, you will receive a separate email which acts as your receipt. SunMED urges all customers to retain a copy of their transaction.
User Accounts – All order submissions require a valid user account. If this is your first purchase through the SunMED eCommerce website then an account will be automatically created for you upon your submission. Please look for an email containing important information regarding how to login in the future. Any subsequent orders using your same email address will require you to login to this account.